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Case Study: Cedar Ridge Property Group
How a mid-market property manager cut leasing response time from 14 hours to 6 minutes and halved vacancy days.
June 15, 2025· 3 min read· By Pleasant Oak Solutions
Client: Cedar Ridge Property Group — Raleigh, NC · 640 units
Package: Growth · $5,999 setup + $449/mo · Payback ≈ 6 weeks
Highlights
- First-response time: 14 hrs → 6 min (−99%)
- Qualified tours booked/mo: 34 → 71 (+109%)
- Avg vacancy days: 22 → 11 (−50%)
- Owner NPS: 31 → 58 (+27)
"We stopped losing weekend leads. That alone paid for the build in the first two months." — Marissa Delaney, Broker-in-Charge
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