Refund Policy

The short version: if you cancel before the work is delivered, you get a full refund. Once the work has been delivered, all sales are final.

1. What this policy covers

This policy applies to every paid item you can buy from Pleasant Oak Solutions LLC — including the detailed website audit report, one-time consulting or implementation projects, project deposits, and ongoing support subscriptions. It works together with our Terms of Service.

2. Detailed website audit report

• Before the report is delivered: cancel any time before we send the completed report and receive a full refund. Email mail@pleasantoaksolutions.com with your order details.
• After the report is delivered: because the report is a completed deliverable, all sales are final and no refunds are issued once you have received it.

3. Project deposits and one-time engagements

• Before work begins: if you pay a deposit and then cancel before we start the engagement, the deposit is fully refundable.
• After work has been delivered: deliverables that have been sent to you (designs, code, written recommendations, migrations, launched pages, etc.) are final and non-refundable. If a project is cancelled mid-way, we will not refund work already delivered, and any balance owed for delivered work is still due.
• Your accepted proposal or statement of work may specify additional milestone-refund terms. If it does, those terms control for that engagement.

4. Ongoing subscriptions and retainers

• You can cancel a subscription any time from the client portal or by emailing us. The subscription remains active through the end of the current billing period, and you retain access until then.
• We do not pro-rate refunds for partial months already invoiced, because the support hours and monitoring for that period have already been provided or reserved.
• We will not issue a chargeback-driven refund without first attempting to resolve the issue directly — please email us first.

5. How to request a refund

Email mail@pleasantoaksolutions.com from the address on the order, include your order or invoice number, and briefly explain the request. We aim to respond within 2 business days. Approved refunds are returned to the original payment method through Stripe within 5–10 business days.

6. If something is wrong with your deliverable

If a deliverable does not match what your proposal or checkout page described, tell us. We would rather fix the problem than argue about a refund. In most cases we will revise the work at no additional cost until it matches the scope you paid for.

7. Fraud and abuse

We reserve the right to deny a refund or reverse a delivery if we determine, in good faith, that a purchase is fraudulent or abusive — for example, repeated buy-then-refund patterns after delivery.

8. Questions

Pleasant Oak Solutions LLC
30650 Rancho California Rd, Suite D406-520
Temecula, California 92591
mail@pleasantoaksolutions.com