Here's exactly how this goes.
We build a small-business website in 14 days, in six steps, from the day we have your content and approvals.
Six steps from first look to launch. At every one you'll know what we need from you, what we're doing, how long it takes, and what it costs. Nothing is hidden until later, and you can stop at any step without owing anything.
The questions everyone asks first
- What does it cost to find out if you can help?
- Nothing. The scan, the recommendation, and the call are all free. The first time money comes up is the written proposal.
- How fast do you reply?
- Same day, 7am–7pm Pacific, seven days a week.
- Do I get locked into a contract?
- No. Build work is a fixed one-time price. Care plans are month to month and you can cancel any time.
- What do you need from me, honestly?
- Three minutes of answers to start, a 30-minute call if you want one, your content, and one round of feedback. That's the whole ask.
- Who owns the work?
- You do — the site, the domain, the copy, and every account, all in your name from day one.
1. See where you stand — free, no call
Before anything else, get an honest read on your current site and where the easy wins are.
- Your website address (or tell us you don't have one yet)
- Scan your site for speed, mobile, search visibility, and trust signals
- Compare it against what actually ranks in your industry
- A plain-English scan report you can keep, whether or not you hire us
- How long
- About 60 seconds
- What it costs
- Free. No card, no call, no obligation.
Do I have to talk to anyone?
No. The scan runs on its own and the report is yours. We only reach out if you ask us to.
What if I don't have a website yet?
Skip straight to the recommendation step — it's built for starting from zero.
2. Get a recommendation built around your business
Answer a few questions about your goals, budget, and comfort with tech. You get a specific plan — named tools, not vague advice.
- About 3 minutes of answers: what you do, who you serve, what's eating your time
- A rough budget range so we don't recommend something you'd never buy
- Match your answers against tools we've actually used with businesses your size
- Say plainly when the honest answer is 'you don't need this yet'
- A named recommendation with the reasoning behind it
- A PDF you can download, email to yourself, and reopen on any device
- How long
- 3 minutes to answer, instant result
- What it costs
- Free. The plan is yours even if you never hire us.
Will you just recommend whatever pays you the most?
No. We're vendor-neutral and take no commissions — plenty of recommendations are tools you buy directly, with us nowhere in the loop.
Can I stop halfway and come back?
Yes. Save your plan and we'll email you a link that reopens it exactly where you left off, on any device.
3. A real conversation — only if you want one
Pick a time that works. We walk through your plan, your questions, and what it would take to do it.
- Pick a time slot that suits you
- Optional: answer a few prep questions or upload what you already have (logo, photos, current site logins)
- Review your scan and plan before the call so you're not repeating yourself
- Tell you straight if we're not the right fit
- A clear scope, a real number, and a timeline — verbally, before anything is written
- How long
- 30 minutes, scheduled 7am–7pm PT, any day
- What it costs
- Free. No deposit to talk.
Is this a sales pitch?
It's a working session. If the answer is 'do it yourself with these two tools,' that's what you'll hear.
What if I'm not ready to decide?
Nothing expires. Your plan and your scan stay in your portal, and you can come back whenever.
4. A written proposal with a fixed price
Everything we discussed, in writing: what's included, what it costs, and what happens if you change your mind.
- Read it and ask anything that's unclear
- Approve it, request a change, or say no — all three are fine
- Write a fixed scope and a fixed price — no hourly surprises
- Revise it as many times as you need before you sign
- A proposal you can accept, request changes on, or decline right in your portal
- Paperwork you can read before signing anything
- How long
- Usually within 2 business days of the call
- What it costs
- Sites start at $995. The proposal is the number — there is no second invoice.
Can the price change later?
Not for what's in the proposal. If you later ask for something outside it, we quote that separately and you approve it first.
What if I want changes to the proposal?
Request them in the portal. We revise and resend — there's no limit and no charge for that.
5. We build it while you get on with your day
A deposit starts the work. From here you have a portal that shows exactly where things stand.
- The deposit, so we can hold the build slot
- Your content: logo, photos, hours, services — upload it in the portal whenever it's handy
- One round of feedback when we show you the draft
- Build, write, and wire everything up — hosting, domain, forms, analytics
- Post updates to your portal so you never have to email asking 'any news?'
- A live preview link before anything goes public
- How long
- Typically 1–3 weeks, depending on scope
- What it costs
- Deposit up front, remainder before launch. Both are in the proposal.
How do I know what's happening?
Your portal shows the current stage, what's waiting on you, and what's waiting on us — updated as we work.
What if I go quiet for a week?
Nothing breaks. Your slot holds and we pick up when you're back.
6. Launch — and you actually own it
We put it live, hand over every login, and stay reachable. No hostage situations.
- A final yes to launch
- Launch, verify search indexing, and confirm forms and payments work
- Hand over the domain, hosting, and every account in your name
- Full ownership of the site, the domain, and the accounts
- A place to ask for changes any time, with no retainer required
- How long
- Launch day, then support as long as you want it
- What it costs
- Optional care plan. Cancel any time; you keep everything.
What if I want to leave?
You take everything with you. The domain and hosting are already in your name — we don't hold the keys.
Who do I call when something breaks?
Us. Open a ticket in your portal or email — we answer 7am–7pm PT, seven days a week.
Still not sure where to start?
Start at step 2 — three minutes, free, and you keep the plan either way. If you'd rather just ask a person, email mail@pleasantoaksolutions.com or call (619) 891-0613. We answer 7am–7pm Pacific, seven days a week.