Support
How can we help?
Real humans, based in California. Whether you're shopping around or already working with us, here's every way to reach the team.
Support hours: Sun–Sat · 7am–7pm Pacific
Email support
Best for most requests. Include your website URL and a short description.
support@pleasantoaksolutions.comReplies within 1 business day
Contact form
Prefer a form? Send us a note and we'll route it to the right person.
Open contact formReplies within 1 business day
Existing clients
Open a support ticket, upload files, and track status from your dashboard. Ticket replies also land in your inbox.
Frequently asked
Common questions
I'm an existing client — where do I open a support ticket?
Sign in to your client portal and open a ticket from the Support tab. Tickets include file attachments, threaded replies, and status updates by email. If you can't sign in, email support@pleasantoaksolutions.com and we'll get you back in.
I'm not a client yet — can I still ask a question before buying?
Yes. Email support@pleasantoaksolutions.com, use the contact form, or start with a free AI recommendation or website audit. No account needed.
How fast will I hear back?
We reply to new emails within 1 business day (Sun–Sat, 7am–7pm Pacific). Urgent issues on live client sites are prioritized and typically answered the same day.
My website is down or something looks broken — what do I do?
Email support@pleasantoaksolutions.com with the URL and a screenshot, or call (619) 891-0613 during business hours. Existing clients can also open a High or Urgent priority ticket from the portal.
Do you offer refunds?
See our Refund Policy for the specifics on deposits, milestone work, and monthly plans.
How do I request that my data be deleted?
Email support@pleasantoaksolutions.com from the address on file and we'll process the request within 30 days. Details are in our Privacy Policy.
Where do I find billing history and receipts?
Sign in to the client portal and open Billing. Every payment has a downloadable receipt. Subscriptions can be managed from the same page.
Accessibility barrier or bug report?
See our Accessibility Statement for how to report barriers. We aim to respond within 3 business days.
Still stuck? See the full FAQ or email support@pleasantoaksolutions.com.
Mailing address
Pleasant Oak Solutions
30650 Rancho California Rd, Suite D406-520
Temecula, California 92591