A chiropractic clinic cut no-shows by 46% and freed the front desk from the phone
An AI FAQ assistant handles insurance and new-patient questions 24/7. Automated recall keeps the schedule full without a manual call-down list. New-patient volume dips in July as families travel and defer elective visits, then rebounds through August and September once school routines resume.
New patients per month (Jul dip = summer travel)
How we modeled thisNew-patient counts come directly from the practice-management system. The Jul dip reflects the summer travel/vacation pattern common to elective and specialty practices in this region; the surrounding months are steady-state observed volume.
The challenge
The front desk answered the same 6 insurance questions all day. New-patient onboarding paperwork was faxed. No-show rate hovered at 17% and recall was a Post-it stack.
What we built
- ▸AI FAQ assistant trained on their in-network plans, hours, and new-patient flow
- ▸Digital intake with e-sign that syncs to their EHR before the first visit
- ▸Automated recall: 6-week and 3-month reactivation sequences by SMS
- ▸Insurance question triage routes complex cases to the biller, not the front desk
Results after 6 months
- ✓Phone volume dropped 52% — front desk reallocated to patient experience
- ✓No-show rate fell from 17% to 9%
- ✓Reactivated 84 lapsed patients in 90 days
"Our front desk stopped repeating themselves. They actually get to talk to patients now."